Welcome to Total Sri Lanka DMC, your gateway to unforgettable vacations and enriching travel experiences. We're thrilled to help you embark on your dream getaway! Here's everything you need to know about reservations and deposits:

Reserving Your Holiday Package:

Explore Our Packages: Browse through our wide range of meticulously crafted holiday packages. From exotic beach escapes to cultural odysseys, we have something for every type of traveller.

Choose Your Package: Once you've found the perfect package that resonates with your wanderlust, get in touch with our friendly travel experts. They'll guide you through the details, answer your questions, and help you customize your itinerary.

Choose Your Package: Once you've found the perfect package that resonates with your wanderlust, get in touch with our friendly travel experts. They'll guide you through the details, answer your questions, and help you customize your itinerary.

Contact Us: Reach out to us via phone, email, or our website's live chat. Our dedicated team is available to assist you with every step of the reservation process.

Provide Details: Share your preferred travel dates, the number of travellers in your group, and any special requests you might have. This allows us to tailor the package to your preferences.

Confirmation: After finalizing the details, we'll send you a comprehensive reservation confirmation. This will outline your chosen package, travel dates, inclusions, and payment information.

Deposits and Payment:

Deposit Amount: To secure your reservation, we require a deposit, which varies based on the package and travel dates. This deposit ensures that your chosen accommodations, activities, and services are reserved exclusively for you.

Payment Options: We offer convenient payment options, including credit/debit cards, bank transfers, and online payment gateways. Our secure payment process ensures your financial information is kept confidential.

Due Date: Your deposit is typically due within 7 days of making your reservation. This timeframe ensures a smooth booking process and guarantees availability.

Final Payment: The remaining balance of your holiday package is due 30 days prior to your departure date. We'll send you a reminder and detailed instructions for making the final payment.

Booking Confirmation: Once we receive your deposit and final payment, we'll issue a detailed booking confirmation. This document will include all the essential information you need for your upcoming journey.

Prices in Total Sri Lanka DMC are based on costs and exchange rates as at 1 August 2023. Should these costs change it may be necessary to make a surcharge on the price of your holiday.

However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Total Sri Lanka DMC.

This does not apply to any tax charges or levies imposed by any government or their agencies. The air contents of tours are based on airfares applicable as at the above brochure validity date.

As airline prices are constantly changing it may be necessary to impose an air surcharge any time up to departure.

The package prices are only on credit card, cheque or direct bank transfer purchase only. Payment by masters and visa card will incur an additional 3% bank fee and American express will incur an additional 4% of the total travel arrangements at the time of payment.

All arrangements are strictly subject to availability at the time of booking. We recommend that you book as early as possible especially during the peak season months from October to April.

After commencement of the travel any changes requested by the client, additional cost incurred must be paid in full at the time of request.

Passengers wishing to share will pay the twin share price. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the passenger’s expense and subject to availability. Smoking is not permitted in hotel rooms.

You are responsible to make us aware should you have any specific traveling needs at the time of booking. Special room and dietary requests will be accepted and passed on to the hotels but cannot be guaranteed. Meal plans include breakfast and/or dinner as mentioned.

Visa and passport cost, vaccination and medical expense, any type of insurance, excess baggage, extra meals, mini bar, room service,additional excursions, laundry, beverages, souvenirs, tipping, postage, phone calls, Internet, none collectible taxes, items of a personal nature and anything not mentioned in includes column of your quote.

Cancellation Fees: Most holiday packages will have a sliding scale of cancellation fees depending on how far in advance you cancel your booking. For example:

If you cancel 30 days or more before the departure date, you might receive a full refund or a small administrative fee.

If you cancel between 15 and 29 days before departure, you might receive a partial refund, often a percentage of the total package cost. If you cancel within 14 days of departure, you might receive little to no refund

Non-Refundable Deposits: Many packages require a non-refundable deposit upon booking. This deposit is typically not refundable under any circumstances.

Change of Dates: Some packages might allow you to change your travel dates without a cancellation fee, provided the change is made within a certain time frame and subject to availability.

Travel Insurance: It's a good idea to purchase travel insurance, as it can provide coverage in case you need to cancel your trip due to unexpected events, such as illness, family emergencies, or travel restrictions.

Special Circumstances: Some cancellation policies might have provisions for cancellations due to specific unforeseen circumstances, such as natural disasters, political unrest, or other events beyond your control.

Refunds: Refunds are typically processed within a certain timeframe after cancellation. This timeframe can vary, so be sure to inquire about it.

Partial Cancellations: Some packages might allow you to cancel only specific components of the package (e.g., accommodations or activities) while retaining others.

Group Bookings: If you're booking a package for a group, the cancellation policy might have specific terms related to group cancellations.

Every tour is guaranteed departure with minimum one person in private car tour and group tour as mentioned in tour itinerary.

The company reserve rights to cancel any tour due to any unforeseen circumstances and will advise you soon as possible.

We stress that occurs very rare, however in such eventuality company will make every endeavor to offer substitute arrangements of a similar nature, standard and cost.

If the arrangements offered are not acceptable to you, a full amount, except any penalty charged by airlines and any third party will be refunded. Total Sri Lanka DMC takes no responsibility of any loss incur due to the tour cancellation.

The promotional offer in Total Sri Lanka DMC portal are given on the low season. Loyalty discount offered cannot be combined with any other offer or discount. Company reserve right to withdraw or change these offers any time.

The information contained on Total Sri Lanka DMC and in other online advertising material is believed correct to the best of our knowledge at the time of hosting/mailing.

Errors may occasionally occur and information may subsequently change, therefore please ensure you check all details of your chosen Component (including the price) with us at the time of booking.

Total Sri Lanka DMC is not responsible for any error, omission or unintentional misrepresentation that may appear in the Portal or in other advertising material.

Hotel descriptions featured in Total Sri Lanka DMC are based on current hotel guides and contractual agreements provided by suppliers.

Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings location or services.

Hotel room photographs many not be specific to the actual room occupied.

All the accommodation quoted in the itinerary we considered lead-in or base category room unless requested.

Double room is fitted with double bed or twin beds, single room may be smaller than other room and it depends on hotel to hotel.

Triple rooms usually offered double bed with an additional roll away, mattress or fold away bed for third person in same size room which sometime be crowded.

In hotel where child stay from free is generally room paid for two adult and expected children to share parent’s bed.

Hotel will not provide extra bed and additional charges may be levied for child meal and extra bed. Additional room is charged an adult rate even if child stays without adult.

Children’s fares are available on application but please note that children under 5 are only permitted on private car tour and not permitted on any group journeys. Client will be responsible for the health, safety and security of their children.

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the day-to-day activities mentioned in the itinerary of their chosen tour.

Most of the tours require walking while visiting monuments, parks, bazaars etc during sightseeing tours. Some tours may require walking, climbing, cycling, trekking, embarking and disembarking boats etc.

Clients agree to accept the authority and decisions of the Company’s employees, tour leaders, and agents whilst on tour.

If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever to such Client.

Travelers, who have per-existing medical condition that affects their fitness to travel or any medical dietary requirement, must be advised at the time of booking.

We recommend all travelers should visit their Doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour.

It is mandatory that you familiarize yourself with any visa and health requirements that may be applicable in the countries you are visiting.

You are responsible for all entry exist, health laws, regulations, orders, demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of Total Sri Lanka DMC and cannot be held liable for any loss or expense due to the failure to comply with the above.

It is a condition of booking any tours that travelers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage, loss of personal item, cancellation, curtailment or any unforeseen circumstances.

We strongly recommend that you take suitable travel insurance at the time of booking. Total Sri Lanka DMC cannot in anyway be made liable for any cost incurred by the customer on any tour.

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.

We strive to ensure your arrangements are delivered smoothly, however there are times when problem arise while on tour.

If the client is not satisfied with any aspect of their arrangements they must immediately bring it to attention of the local office manager at the time so that they may use their reasonable endeavors to rectify the situation.

If problem cannot be resolved you should contact on emergency phone line provided in your documents. Failure to complain at the time will affect the Client’s ability to claim compensation from the Company.

Should the problem remain unsolved during journey you should send us written correspondence detailing the nature of complaint as well as the effort you made to resolve the problem while on tour.

Please send your correspondence with supporting within 28 days of the completion of the tour. No complaint or claim will be considered if made after this period.

It is the Client's responsibility to ensure that he and the members of his Party do not behave in a way which causes offense or danger to others or which risks damage to property belonging to others.

In such circumstances all suppliers (e.g. hotel staff, guide, driver, airline staff etc.) and the Company have the right to terminate arrangements made on the Client's behalf, in which case the Company’s responsibility to the Client ceases immediately.

Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behavior.

Total Sri Lanka DMC (herewith called the company) advises that the passengers should familiarize themselves with the services, quality, location, terms and conditions of our supplier such as hotel, transporter, airlines before booking.

Total Sri Lanka DMC will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise committed by the suppliers of transportation vehicle, hotels, restaurants or attractions used in connection with the tours.

While the Company will use its best endeavors to operate all tours as advertised reasonable changes in the itinerary or services may be made without notice where deemed necessary or advisable by the Company.

No refund will be made for any unused services which are included in the tour price. The information detailed in the Company brochure range, including pricing is correct to the best of the Company’s knowledge at the time of print.

The Company however accepts no liability for innocent inaccuracies contained herein.

Total Sri Lanka DMC is not responsible for any schedule changes or cancellation of booked flight imposed by the airlines. Though we do our best to reschedule your booked services but take no responsibility of any services missed or additional cost incurred as a result of schedule changes or cancellation.

Though we do not have any luggage limit while traveling by coach or car but airlines are frequently changing their luggage allowance policy.

Domestic airfare included in our tour includes current baggage allowance which may change at the time of booking.

Since these circumstances are beyond our control and you may have to pay additional charges at the airport for any extra baggage as per airlines policy. We recommend you check with your agent for correct luggage allowance in your international and domestic flight before traveling.

Considerable care has been taken to while preparing this portal but circumstances not within Total Sri Lanka DMC control may enforce in changes in Itineraries, accommodations, costs in which case you will be informed as soon as possible. Due to unforeseen circumstances Total Sri Lanka DMC reserves the right to change hotel to similar category. Total Sri Lanka DMC may update these terms and conditions at any time. Any changes to these terms and conditions made after booking will be advice to you soon as possible.

Client’s documentation will be forwarded two (2) weeks prior to departure unless requested.

It is your responsibility to ensure that you are carrying correct traveling documents and is aware of full booking terms and conditions of Total Sri Lanka DMC.

Though we take utmost care while selecting accommodation to ensure you enjoy comfortable stay but standard of accommodations in Sri Lanka vary quite drastically through the region. Since most of the booking is made far in advance its client responsibility to advise us at the time of confirmation should they have any concern or like to change any accommodation included in the itinerary. Any changes after confirmation may incur penalty.

We highly recommend every travelers to read our pre-departure information provided with the final traveling documents so you can get more insight on frequently asked questions. If you still have any questions which is not answered related to your tour booked please contact us and we will happily be able to assist.

You give Total Sri Lanka DMC permission to use your tour picture in the Portal, advertising material or website to support authenticity of the tour and services. Provided email and postal address can be used for updating on special and promotions.

“Force Majeure” means any event which Total Sri Lanka DMC could not, even with all due care, foresee or avoid. Force Majeure covers events such as war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and similar events beyond our control. In the case of force Majeure Total Sri Lanka DMC will not accept liability, and reserve the right to change and cancel trip.